Customers are the focus of Greensville Transport Company’s quality program. Arriving for a scheduled appointment on time is only one element of our multi-faceted approach toward satisfying the Customer’s need.
The Dispatcher contacts the Customer in advance of each new job. Requirements of the Customer are reviewed in detail. Particular attention is paid to the Personnel at the Customer’s Facility tasked with loading or discharging of the tanks. A review of the plants requirements regarding Plant Safety and Security regulations is also reviewed with special attention given to the Personal Protective Equipment necessary.
It is not unusual for an Advance Visit to be made to the Customer. Often a Tank Container will be sent to the Customer’s Plant for the technicians and engineers to familiarize themselves with the equipment.
This profile on each Customer’s loading and Delivery site is maintained.
This profile is provided to the Driver at the time of dispatch. The Driver will then provide additional amendments to the profile (if required) upon return to the Terminal.
Each Driver is trained to look for solutions and provide assistance in any way he or she can whenever a special need presents itself. Every Driver is equipped with specialized fittings and tools that are specific to Intermodal Tank Container.
